How does your service work? Our clients call forward their telephone to a unique number at our service. Call forwarding is available through your telephone carrier and likely already available on your phone. Your phone company charges for call forwarding service and the service is usually under $4.00 per month. When you forward your phone we answer. It’s that simple.

What happens after my phone number is forwarded to your service?

Our sophisticated answering system reads the number and alerts the operator that your phone is ringing. Your profile is displayed on our system computer screen to guide the operator on how to handle your call. Naturally, over time our receptionists become familiar with your needs and are always alerted to updates.

What kind of experience does the operator have?

Longevity of our core staff separates us from our competition. We realize experience is vital so we pay above industry standards, offer benefits, and provide a bright, clean and friendly working environment. The staff is carefully screened, tested, and trained before answering your phone. Excellent training and supervision is the backbone to our high standard of quality. We know our people really make the difference in giving excellent service.

What role does your equipment play in providing high quality service?

Our specialized equipment was created for our industry. It was designed by and is constantly modified by people that are directly involved in the business and understand the needs of our customers. Our system assists the operator in quickly and easily entering information based on your instructions to allow them to provide information, ask questions, make referrals, and respond to most any situation.

Imagine a customized information section designed just for you that guides the operator through the call. The system is so sophisticated that automation takes over to either prompt the operator or perform tasks to enhance speed and accuracy. The answering system gives us tools to do more than answer your phone. We can partner with you as an extension of your office and help you become more efficient and profitable.

How do I get my messages?

You have many options. We can email, fax, page, text to your cell phone, voice mail, or call you. You decide. And, if necessary, we can deliver simultaneously to your associates. We also offer a combination of these options to help you manage your time. For example, we can fax or email all of your after hours messages to you each morning for your review even after we have delivered the call to an on-call staff member the night before. A great tool to help you manage your staff.

We have many emergency calls, how are they handled?

Emergency and urgent calls are given priority. Once the information is captured the operator activates the priority, which is pre-programmed into our system's computer. A highly skilled operator immediately has the call flash on the screen with instructions. All instructions are programmed to include speed dial and/or automated delivery depending on your instructions. The call remains in the cue and continues to return to the dispatcher’s computer screen in designated time increments until it is delivered and cleared by the dispatcher.

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